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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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It's crazy!!! Couldn't remember my password. I was texted

Customer Question

It's crazy!!! Couldn't remember my password. I was texted some letters to put in. Did that. Created a new password. Next time I went in it told me it was invalid. Got more letters. Tried to use them when I logged in again and I was told it's invalid. Now I'm locked out of Yahoo and I need to make a pmt for somethings I just ordered and cannot get in my mail to get the website.
JA: How long have you had this issue with your Yahoo account?
Customer: The past hour and a half.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer and phone
JA: What troubleshooting have you tried?
Customer: I've done everything y'all have told me. This is getting ridiculous.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes. I'm really angry!!!
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, I am very sorry about your issues. My name is ***** ***** I am glad to assist you today.

Can you please tell me your problem Yahoo Mail account so that I can check its status and recovery options for you?