How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 270
Experience:  Sr. Systems Engineer
Type Your Email Question Here...
Jason Fenoglio is online now
A new question is answered every 9 seconds

I'm locked out of an email account I have with my service

Customer Question

I'm locked out of an email account I have with my service provider because of a forwarding feature with my gmail acct. This is in my mail app on my mac computer
JA: How long have you had this issue with your Gmail account?
Customer: since changing my passwords on both accounts
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser when using my computer
JA: What troubleshooting have you tried?
Customer: I've spoken to my service provider and given them access to my computer but they said this forwarding feature needs to be deactivated before I can access their (my) email acct.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Email
Expert:  Jason Fenoglio replied 11 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 11 months ago.

If you have access to your GMail account, follow this steps below:

  1. On your computer, open Gmail using the account you want to stop forwarding messages from.
  2. In the top right, click Settings .
  3. Click Settings.
  4. Click the Forwarding and POP/IMAP tab.
  5. In the "Forwarding" section, click Disable forwarding.

Let me know if you need help with any of these steps and I will assist you through the process.