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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to set up scanner and the pin number will not

Customer Question

I am trying to set up scanner and the pin number will not print on my email
JA: Just to clarify, what email service provider are you using?
Customer: I am not sure I have windows 10. I am 80 years old and how do I find this information
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser on an hp notebook
JA: What troubleshooting have you tried?
Customer: I have reinstalled the scaanner and have typed in the address of***@******.*** and the screen on printer states a pin has been sent to that email. I also checked the junk file. I have tried to get pin severaal times
JA: Anything else you want the email expert to know before I connect you?
Customer: I also put in another email address to scan to and the pin went to that email address
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 9 months ago.

What is the make and model of the scanner?

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