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Sometimes there is a glitch that prevents an email from going through properly.
Click here: https://fanduel.custhelp.com/app/chat/chat_launch/session/L3RpbWUvMTQ3NzQ4Nzg4Mi9zaWQvLVZFM0szMm4%3D
Fill out the information and press Submit. In the live chat window, let the support member know that you cannot reset your password.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.