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O I have not been able t ge emails since Oct 12. I have

Customer Question
O Hi I have not...
O Hi I have not been able t ge emails since Oct 12. I have tried verything I was tld t d but cannot get my email back p
JA: Just to clarify, what email service provider are you using?
Customer: google ...I have gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use all three but mostly mu iphne
JA: I'm sorry but I'm not sure we have an expert who covers what you are looking for. Maybe if you give me more details I will find you a connection to someone who can help you.
Customer: I have followed the steps t enter a new password ***** it tells ,e acc**t cannot be found
JA: What troubleshooting have you tried?
Customer: the ne given t me by email frm google
JA: Anything else you want the email expert to know before I connect you?
Customer: I really dont knw what t ask
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
10/26/2016
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 846
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

As you normally access your email using your phones, please advise if your email stops working on all phones or not? This will determine if it is a password ***** or configuration issue. Thanks.

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Customer reply replied 1 year ago
I only use one phone
Customer reply replied 1 year ago
No not for 39 dollors
Email technician: bbao, IT Consultant replied 1 year ago

But this phone cannot access your Gmail now?

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Customer reply replied 1 year ago
No I do not agree to a $39 charge to fix my email
Email technician: bbao, IT Consultant replied 1 year ago

> No I do not agree to a $39 charge to fix my email

?? No one asking you pay extra $39 for fix your email. Why do you say that? You already paid for this Q&A session, I think we may restore your email this way if you got significant information to proof your ownership.

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Customer reply replied 1 year ago
It is asking me if I want to switch to secure remote assistance for $39
Customer reply replied 1 year ago
If you can restore email for the $ 5 fee go ahead and do ut
Email technician: bbao, IT Consultant replied 1 year ago

Just ignore it. That's not applicable for your scenario. It is suitable for fixing computer problems, or someone who has limited skill to operate a computer.

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Customer reply replied 1 year ago
Ok what do I need to do now
Email technician: bbao, IT Consultant replied 1 year ago

> If you can restore email for the $ 5 fee go ahead and do ut

I guess $5 was for deposit. FYI - This Q&A session will charge you for $42 for recovering your email account. It is not a $5 job. :)

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Email technician: bbao, IT Consultant replied 1 year ago

FYI - JustAnswer is not a free service, but it is a 100% satisfaction guaranteed service.

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Customer reply replied 1 year ago
No .... thank you fir the info but the lady I talked said it would be $ 5 refundable charge. No I am not paying $42 dollars either...thanks for your gelp
Customer reply replied 1 year ago
I am ending this session
Email technician: bbao, IT Consultant replied 1 year ago

Okay, it's up to you. Good luck!

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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