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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my passwork. When I give my e mail etc. it keeps

Customer Question

i forgot my passwork. When I give my e mail etc. it keeps telling me they cannot process it at the moment. this keeps happening
JA: Just to clarify, what email service provider are you using?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually phone. but I cannot get into my mail in anyway
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: just that a few times I got e mail sent by me that i did not send
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Did you have your mobile number and/or 2nd email address associated with your AOL account?

Customer: replied 9 months ago.
I also have a moble aol app
Expert:  bbao replied 9 months ago.

That's good. Did you tried clicking the Forgot Password ***** on AOL logon page?

Customer: replied 9 months ago.
it tells me to give my e mail address, then says cannot to it oops
Expert:  bbao replied 9 months ago.

If you don't mind, can I try it for you from my side?

Customer: replied 9 months ago.
Expert:  bbao replied 9 months ago.

Okay, email address please?

Expert:  bbao replied 9 months ago.

Are you still there?