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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Customer Question

I HAVE HAD POGO CLUB FOR OVER 10 YEARS THEY MADE ME CHANCE MY USERNAME FROM danishlady21 to danishlady2118 and now they will not reconice my account I have paid for 2016 can you please help me so I can get on pogo club again
JA: When we are ready I'll take you to the appropriate web page.
Customer: thank you I am waiting for your answer
JA: Have you contacted anyone about your account?
Customer: i have phone costumer service 2 times with no help and i have done everything they tell me with no result
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my e-mail is***@******.*** and my brower is Microsoft
JA: What troubleshooting have you tried?
Customer: everything
JA: Anything else you want the email expert to know before I connect you?
Customer: no thank you
Submitted: 11 months ago.
Category: Email
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

are you able to access your email that you have registered with pogo

Customer: replied 11 months ago.
no I cannot afford any money is there anyway I can fix it myself I do not think it is fair for me to have to pay for something that not my fault
Expert:  michelleclive replied 11 months ago.

i will assist you on the chat itself...please let me know that is your gmail id the one thats registered with pogo