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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Power outage, I cannot get my email. What do I need to do?

Customer Question

power outage, I cannot get my email. What do I need to do?
JA: Just to clarify, what email service provider are you using?
Customer: verizon
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my computer is that a web browser?
JA: What troubleshooting have you tried?
Customer: I am 88and not real tech savvy. I think I've tried to log in. I've clicked on a bunch of stuff but am not sure I have the right words for it. Anyway--no luck. I've never had this happen before, but I think I've been hacked several times recentlly--not sure.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. I just want my email and facebook
Submitted: 12 months ago.
Category: Email
Expert:  Cody replied 12 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 12 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?