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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I don't know. I can't get into my account. Not yet, web

Customer Question

I don't know. I can't get into my account.
JA: Have you contacted anyone about your account?
Customer: Not yet
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I spoke with a computer technician and he suggested I contact google. When I sign in my email address - it asks for my password ***** I can't remember the password ***** when I opened the account.
JA: Anything else you want the email expert to know before I connect you?
Customer: How do I get my Microsoft account activated - or is that out of your expertise?
Submitted: 10 months ago.
Category: Email
Expert:  bbao replied 10 months ago.

If you are talking about your email account, please advise the specific email provider such as Gmail, Yahoo or Hotmail, so I can provide a detailed guide accordingly.

Customer: replied 10 months ago.
I have gmail
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
Is there going to be additional charges?
Expert:  bbao replied 10 months ago.

Thanks for the reply. I received a request saying you asking for remote assistance, it will be an extra charge for that ($39), are you sure you want to do that?

Customer: replied 10 months ago.
Can I talk to a technician in person to explain what my problem is?
Expert:  bbao replied 10 months ago.

That's phone call support at extra charge. I can do it for $20.

Customer: replied 10 months ago.
No, I am very frustrated right now - can I cancel my request and have my money refunded?
Customer: replied 10 months ago.
Hello, is anybody there?
Expert:  bbao replied 10 months ago.

There is no extra charge for working on this Q&A page.

However, if you do want to stop, I may send a note to Customer Services for refund. You may also call the toll free number to follow up.

FYI - JustAnswer is not a free service, but it is 100% satisfaction guaranteed.

Customer: replied 10 months ago.
what is the toll free number?
Expert:  bbao replied 10 months ago.

United States1-***-***-****


Expert:  bbao replied 10 months ago.

Can I know if you want to continue or leave the question please?