How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am trying to renstall it I have two active accounts on my

Customer Question

Hi I am trying to renstall it I have two active accounts on my computer and my personal one has stopped working./
JA: How much experience do you have with this particular machine?
Customer: a little bit
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru web
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no I didn't know there was a troubleshoot thingy
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

Is this for a email service that your trying to access? and how exactly has it stopped working?

Please let me know