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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I used firefox to use my complete mail program. suddenly it

Customer Question

I used firefox to use my complete mail program. suddenly it says it moved and now I've lost the information with important e-mails re my daughter in laws illness and death
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: ICR.com.au ( independent Computer Retailers)
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my notebook computer and then firefox
JA: What troubleshooting have you tried?
Customer: data recovery pro and paretologic P C Health Advisor
JA: Anything else you want the email expert to know before I connect you?
Customer: It is so important that I recover the stored e-mails
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Do you really mean your email provider is www.icr.com.au? It looks they are a computer retailer.

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