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Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
im sorry, i had mispoken
The glitch i spoke if, is NOT associated with AOL.
it was associated to MY computer....and that is why it took sol ong to respond back to you.
The issue you have with your AOL account......is still there.
The $39 you initially paid is for your question to be answered......thats all.
It allows you to CHAT (like we are doing now) with an Expert (thats me) to help resolve the issue.
But if you need MORE assistance like a remote connect, or a phone call......that is an additional charge.
However, even if you DO pay......if you are NOT satisfied.....you can request a refund.
We offer a 100% satisfaction guaranteed policy!
So.....i hope that puts your mind at ease.
I would like to connect to your computer and resolve the issue you are having.
But i cant do that until you accept the remote proposal.
Once you accept the remote proposal, we can continue.