How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

For 2 hours I have tried to prepay my annual renewal and

Customer Question

For 2 hours I have tried to prepay my annual renewal and sigh up or auto renewal. I have failed as every password ***** address is wrong..HELP
JA: When did you last reset your username and password?
Customer: With Who?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
JA: What troubleshooting have you tried?
Customer: Through the pay feature on 365 - outlook the closing sgt but another password ***** heard of. All I want to I py my bill and authorize auto renewal. Is there a telephone #.?
JA: Anything else you want the email expert to know before I connect you? What confuses you?
Customer: Too many ID and pssords
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. Is it Microsoft Office 365 renewal or something else?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Email Questions