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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to change my PW - when I go into "Account Info"

Customer Question

I am trying to change my PW - when I go into "Account Info" it only shows me personal info (which cant be edited) and does not have any "security option" to select...
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually my phone... but when I last changed my PW, it was via the laptop... I then also changes it on the phone so they would be the same. Phone works... Laptop does not
JA: What troubleshooting have you tried?
Customer: For the past 2 months,. I have been frustrated to the point I have only used my phone, but occasionally I will log in with a personal TEXT number they send me to get in. I have tried reading how to do it, but every link I try still does not get me to any "security: setting within the account.
JA: Anything else you want the email expert to know before I connect you?
Customer: No... thanks for your help
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!