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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I sent an email at 9:42 PM and probably used old mail (days

Customer Question

I sent an email at 9:42 PM and probably used old mail (days old) to get the address. Most likely I did observe new mail while connected.
JA: Just to clarify, what email service provider are you using?
Customer: Usually firefox
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Desktop and firefox.
JA: What troubleshooting have you tried?
Customer: I am 8o yrs old and not a trouble shooter, I did not know I had a problem until this morning when new mail and recent old mail had disappeared.
JA: Anything else you want the email expert to know before I connect you?
Customer: I did try to find missing messages in recently deleated nothing new there
Submitted: 11 months ago.
Category: Email
Expert:  bbao replied 11 months ago.

Hi There. I am Bing and I look forward to helping you with your question today.

Basically, you mean you are looking for an email you sent last night and now you can't find it anywhere including the Trash folder. Am I correct?

Moreover, please advise what email service you are referring to, such as Gmail, Yahoo, AOL or Also please advise which email program you used to write that missing email? Or you wrote it directly on web using Firefox?