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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot password to email address and the recovery info is

Customer Question

I forgot password ***** email address and the recovery info is incorrect. I have a second yahoo mall address but it's no linked to the old address. [email protected] and [email protected]
Submitted: 11 months ago.
Category: Email
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

What is the email address that you need to recover?

Customer: replied 11 months ago.
this is not a computer problem yahoo has limited info on account recovery.
Customer: replied 11 months ago.
the email address listed is the account I cant access
Expert:  Josh replied 11 months ago.

Unfortunately, if you do not have the recovery email address that is listed then there are no more recovery options available on your account.

Customer: replied 11 months ago.
cancel my transaction dont think you can help!!!
Customer: replied 11 months ago.
Thanks josh
Expert:  Josh replied 11 months ago.

No problem.

Customer: replied 11 months ago.
is there a way to contact yahoo? and can they reset the account?