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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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L am unable retrieve previous password or successfully type

Customer Question

l am unable retrieve previous password ***** successfully type in a new one
JA: When did you last reset your username and password?
Customer: this am am
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: all
JA: Anything else you want the email expert to know before I connect you?
Customer: I have tried several new passwords but whenever type both they say they don't match
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  bbao replied 9 months ago.

> I have tried several new passwords but whenever type both they say they don't match

What kind of "new" password ***** you referring to? Do you mean you did change password ***** using the given "new" passwords?