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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I changed my aol email address and now can t access my saved

Customer Question

I changed my aol email address and now can t access my saved files from my old aol acccount
JA: How long have you had this issue with your A.O.L. account?
Customer: Today first
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet
JA: What troubleshooting have you tried?
Customer: Just tried typing in old email address and it now only pulls up new one and says no access to old one but I need a saved file for proof of a letter I sent
JA: Anything else you want the email expert to know before I connect you?
Customer: How to get my saved file from old account
Submitted: 11 months ago.
Category: Email
Expert:  bbao replied 11 months ago.

> my saved files from my old aol acccount

What kind of files are you referring to here? Are the saved files local on your computer? Or, do you mean you are still access the old AOL account via web or an email program?

> Tablet

What kind of tablet are you referring to? iOS or Android? What email program are you using to access the emails?