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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Can not open it and have lost my icon have to go to google a

Customer Question

can not open it and have lost my icon have to go to google a type aol mail
JA: How long have you had this issue with your A.O.L. account?
Customer: about a month
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: before I could open it though
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: yes when I synced my aol and a google account is when this started. I no longer want the google account
Submitted: 11 months ago.
Category: Email
Expert:  Viet - Email Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,