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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My yahoo user name and pass word were hacked. I am locked

Customer Question

My yahoo user name and pass word were hacked. I am locked out. Would like to close the account. I am not the primary account holder. Can you help.
JA: Have you contacted anyone about your account?
Customer: yes. Yahoo customer service.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Yahoo customer
JA: What troubleshooting have you tried?
Customer: Directions From Yahoo help center(###) ###-#### Wanted me to pay $399.00 for one year service. I said for get it and tried to get into my yahoo account but was locked out. I figured I was hacked since I can't get in.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Email
Expert:  Kris Rodgers replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 10 months ago.

What operating system are you using to gain access to yahoo?

Who was it you spoke to at Yahoo? Sounds fishy to me.

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