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Jennifer French
Jennifer French, Technician
Category: Email
Satisfied Customers: 132
Experience:  Owner at Down Home Technical Solutions
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I can't even access AOL through the icons or the start

Customer Question

I can't even access AOL through the icons or the start function
JA: How long have you had this issue with your A.O.L. account?
Customer: This morning
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: The aol web browser
JA: What troubleshooting have you tried?
Customer: Rebooting my computer a couple of times, trying the different access aol icons. I can get on Chrome and access my emails but I cannot get the AOL software through the icons - like it's no longer on my computer?
JA: Anything else you want the email expert to know before I connect you?
Customer: Not right now except I'm not too computer savvy
Submitted: 11 months ago.
Category: Email
Expert:  Jennifer French replied 11 months ago.

Hello! My name is ***** ***** I will be the expert assisting you today with your AOL problem.

I understand you cannot access your AOL Desktop software, is this correct?

Expert:  Jennifer French replied 11 months ago.

If you can't see the software, you may need to reinstall it.


You shouldn't have an issue installing it if you follow these directions but I will be here if you need assistance.

If you are able to install it on your own, please rate my answer with 5 stars so that I may receive credit for answering your question today.

Thank you for choosing Just Answer!

Expert:  Jennifer French replied 11 months ago.

Were you able to resolve this?