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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I was hacked. I was able to delete the account and

Customer Question

I was hacked . I was able to delete the account and eventually change the password. I can send emails but not receive. Can you help without remotely being on my computer?
JA: Have you contacted anyone about your account?
Customer: Someone helped me reset the password.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: At the office on a desktop, at home Ipad on the go Iphone
JA: What troubleshooting have you tried?
Customer: I've deleted the account and reset the password
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so.
Submitted: 12 months ago.
Category: Email
Expert:  bbao replied 12 months ago.

What email services are you referring to? Gmail, Yahoo or Hotmail etc?

Customer: replied 12 months ago.
As it turns out all of my incoming emails are going to "trash". How can I redirect them to my inbox. My address is***@******.*** .It's an ATT address but Yahoo bought them out a few years ago
Customer: replied 12 months ago.
Are you still there?
Customer: replied 12 months ago.