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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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When I tried to send an e-mail my computer freezes and won't

Customer Question

When I tried to send an e-mail my computer freezes and won't allow me to continue.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba Satellite L50-ABT3N22 Laptop
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my laptop through AOL
JA: What troubleshooting have you tried?
Customer: Recently had my computer checked for viruses and malware and cleaned out thoroughly.
JA: Anything else you want the email expert to know before I connect you?
Customer: When I first connect to my e-mail, I'm able to send a brief message out then everything freezes.
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Lets troubleshoot it:

1. What's the operating system running on the Toshiba Satellite L50-ABT3N22 laptop?

2. Is the AOL email program the only software causing freezing issue on your computer?

3. Have you tried uninstalling the AOL software and reinstalling it again?

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