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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I got billed 38.70 on my credit card. i want a refund and

Customer Question

i got billed 38.70 on my credit card . i want a refund and don't know how to go about it. i also deleted my account with pof. i don't want to subscribe anymore
JA: Have you contacted anyone about your account?
Customer: the phone number i got told me to go to***@******.*** but i'm not sure what to do. it's misleading
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: i just want a refund and don't want to subscribe anymore
JA: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money.
Customer: ok i'll give that a try thank you
Submitted: 11 months ago.
Category: Email
Expert:  IT Miro replied 11 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 11 months ago.

I am sorry about the issue you are experiencing! Please tell me what happens when you attempt to sign in to your PoF account? What message do you see?

Let me know,

IT Miro

Customer: replied 11 months ago.
i don't need your help anymore sorry for the trouble. please refund my money thank you