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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I ha--ve had the same e-mail acct. but I have a different

Customer Question

I ha--ve had the same e-mail acct. but I have a different phone # and I can't access my password. ***@******.***
JA: Have you contacted anyone about your account?
Customer: don't know who to ask
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: all suggesstions. its too confusing since I am elderly
JA: Anything else you want the email expert to know before I connect you?
Customer: new phone no. is(###) ###-####
Submitted: 11 months ago.
Category: Email
Expert:  bbao replied 11 months ago.

Do you mean you need to reset your Yahoo emails's password, but the associated phone number was changed after the account was created?