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Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 1879
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.
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About one hour ago I received a phone call from someone

Customer Question

About one hour ago I received a phone call from someone claiming to be from MSFT saying that my computer was sending error messages and had been hacked and wanted me to trouble shoot my computer while on the phone. I decided to check with you to see if this was correct.
JA: Just to clarify, how often have you been getting this particular message?
Customer: This is the first time I have received this phone call.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: By smartphone
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: I am asking if you called me or that was a phone hack
Submitted: 9 months ago.
Category: Email
Expert:  Dan replied 9 months ago.

Hello and thank you for your question. I look forward to assisting you today. This is a scam and you should not respond. You may also receive calls from others claiming to be from some company but these are just scammers attempting to take control of your computer.

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