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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Actually my account has been hacked. My contacts are

Customer Question

Actually my account has been hacked. My contacts are receiving emails with my full name and an email address that appears to be from Japan.
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: No but apparently this has been going on for awhile. One of my contacts finally printed the spam email and brought it to me so I could see. ***@******.***
JA: Anything else you want the computer expert to know before I connect you?
Customer: No that is the major issue.
Submitted: 9 months ago.
Category: Email
Expert:  Quiksilver07070 replied 9 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 9 months ago.

I dont think your account is hacked.....but it could be....but i think you have either a Virus or Malware on your computer.

Do you have any AntiVirus or AntiMalware installed on your ocmputer?

Have you changed your password ***** your Email account?

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