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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have been trying to sign up to drive for Uber all week. I

Customer Question

I have been trying to sign up to drive for Uber all week. I can't seem to get to the right links. I am not even sure my messages are getting through. I would like to start over if necessary or just clean up the mess I've created. I have all the information for all the forms. I just can't seem to register. Please help.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: I have tried to change my email address - I have a couple of accounts. I have tried to change my password. And I tried to erase everything and start over.
JA: Anything else you want the email expert to know before I connect you?
Customer: The only page that I can get to when I sign in is "Account Needs Attention" but there are no links to change things.
Submitted: 11 months ago.
Category: Email
Customer: replied 11 months ago.
I need to get my UBER driver account ready to start driving, and it says there is something wrong with my account
Expert:  Martin replied 11 months ago.

Hello, how are you?

Does it say that once you've logged in or are you having trouble logging in?

Customer: replied 11 months ago.
I log in and it says "your account needs attention" contact support
Expert:  Martin replied 11 months ago.

May I connect with you remotely so I can take a look?

Expert:  Martin replied 11 months ago.

Are you trying to log in from your phone from another device?