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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I lost access to my email address a while back. It's. I have

Customer Question

I lost access to my email address a while back. It's***@******.***. I have created other addresses to try to retrieve it and all else I know to do, but I can't get back in. My old phone number was(###) ###-#### It changed several months ago to(###) ###-#### so I can't get texts. I have a couple of new addresses: ***@******.*** and***@******.***. Any help you can give will be appreciated.
Submitted: 11 months ago.
Category: Email
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Kris Rodgers replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 11 months ago.

opting out

Expert:  Quiksilver07070 replied 11 months ago.

So, you cant use an alternate email, unless you set that up WHILE you are logged into that specific account.

YOu cant add in an alternate Email or phone number unless you can login to that account.


In addition, if you have designated a specific phone number to be your RECOVERY option, and now you dont have access to that phone number have effectively locked yourself OUT.

Yup, it does happen.....and there is little to NOTHING google will do for you.

These are FREE email accounts......and Google does NOT provide LIVE support for them. They will only provide automated support (FAQ's, and user forums)


So, i can offer to remote into your computer, and see if I can find a way in.....but honestly it doesnt look good.

Let me know when you are ready to do this,,,,,as it might take 15 to 30 minutes.

Expert:  Quiksilver07070 replied 11 months ago.

Scott......are you still there?