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GeekGal
GeekGal, Email Support Specialist
Category: Email
Satisfied Customers: 1379
Experience:  MIS Degree & 15 + years experience supporting email issues of all kinds
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Just received my Visa bill showing a $60.00 charge forthe

Customer Question

Just received my Visa bill showing a $60.00 charge forthe 2017 book. I returned the books about 3 weeks ago as per the insructions. I did not expect to be charged since I followed your instructions.
Please reverse the charges and advise me.
Thank you-
M.W. Daugherty
membership #0691 9666 6676
Submitted: 1 year ago.
Category: Email
Expert:  Kris Rodgers replied 1 year ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 1 year ago.

What website did you buy them from?

Customer: replied 1 year ago.
Did not "buy" them! Sent to me "automatically"!
Expert:  Kris Rodgers replied 1 year ago.

What website?

Customer: replied 1 year ago.
34;Website"??
Expert:  Kris Rodgers replied 1 year ago.

Were did the books come from? We are a 3rd party website for IT support.

Customer: replied 1 year ago.
Came to me unsolicited!
Expert:  Kris Rodgers replied 1 year ago.

Do you know were from?

Customer: replied 1 year ago.
I assume from entertainment tonight! Again, I DID NOT ORDER THEM!!
Expert:  Kris Rodgers replied 1 year ago.

You have contracted the wrong company.

Customer: replied 1 year ago.
Who should I contact?
Expert:  Kris Rodgers replied 1 year ago.

Who ever charged you for the book. I really cannot help you.

Please rate me above so I get credit in helping you.

Customer: replied 1 year ago.
Nothing more!!
Expert:  GeekGal replied 1 year ago.

Hi there. My name is*****'m really sorry that you have a less than satisfactory experience. I will do my best to help you find the contact information that you need in order to get this problem resolved. What company is shown on your bill in association with the $60.00 charge?