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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Aol I cant do the user words ( I have had this one janny1010

Customer Question

aol I cant do the user words ( I have had this one janny1010 for 10 yrs)
JA: How long have you had this issue with your A.O.L. account?
Customer: Pass word I don't know, I was trying to put cissy2013 on an it wont
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: turn the computer on an had Google search AOL/mail
JA: What troubleshooting have you tried?
Customer: other password ***** now they are popping up an saying I cant use that
JA: Anything else you want the email expert to know before I connect you?
Customer: the name of to start with janny1010 user name
Submitted: 10 months ago.
Category: Email
Expert:  Dustin replied 10 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 10 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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