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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I lost or am typing in the wrong password in my gmail

Customer Question

i lost or am typing in the wrong password ***** my gmail account***@******.***
JA: How long have you had this issue with your Gmail account?
Customer: one month
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: yes
JA: What troubleshooting have you tried?
Customer: nothing for this email. i just got hung up on so i thought i would try this.
JA: Anything else you want the email expert to know before I connect you?
Customer: do you want my last password ***** rember?
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. What's the error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Do you have a phone number ending with the two digits 32? If yes, what's that full phone number? Is it a cellphone or landline? And is that phone number able to receive text messages?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 months ago.
I need this password ***** this gmail account is connected to my phone i peformed a reset on it now my password ***** *****
Customer: replied 9 months ago.
my gmail account is still there.
Expert:  Viet - Email Tech replied 9 months ago.

Is your phone currently working or not?

Customer: replied 9 months ago.
I currently have it off i will turn it on and get to the part where it ask's me for my password. ok give me a sec
Customer: replied 9 months ago.
are you still there?
Customer: replied 9 months ago.
why such a long time...........
Customer: replied 9 months ago.
Darn i want my phone on ! ok thank you so much for your help.
Expert:  Isaac Franklin replied 9 months ago.

Is this an email issue or a phone issue?

I am not sure what you mean by will turn it on when it asks for password?

did you put the same password ***** your phone unlock as your gmail password?

Please clarify.

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