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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to access emails, Bigpond Mail, a web browwser, Don't

Customer Question

unable to access emails
JA: Just to clarify, what email service provider are you using?
Customer: Bigpond Mail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: a web browwser
JA: What troubleshooting have you tried?
Customer: Don't know what to try
JA: Anything else you want the email expert to know before I connect you?
Customer: nothing that I can think of
Submitted: 9 months ago.
Category: Email
Expert:  Kris Rodgers replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 9 months ago.

What OS?

Customer: replied 9 months ago.
do not wish to switch to a secure remote assistance,just want to be able to access our emails without additional costs to our monthly telstra account.
Customer: replied 9 months ago.
do not agree to additional charges
Customer: replied 9 months ago.
no more to add
Expert:  Cody replied 9 months ago.

Can you not login, is your password ***** its incorrect?

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