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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am an employer ( Services,LLC). An employee of mine has a

Customer Question

i am an employer ( Allen Services,LLC). An employee of mine ***** ***** has a Green Dot card which works perfectly on Direct Deposit but last week we could not meet the bank's deadline time wise , so I attempted to wire transfer his payroll to his Green Dot Card....It bounce back and I still had to use an alternate method of paying Mr. Martin. Is there another routing number for wire transfers? Do you not accept wire transfers on the Green Dot Card. Thanks, ***** (###) ###-####
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web Browser I guess.......I think I have seen Mozilla somewhere......I'm not very computer savy...I'm 73 years old and still trying
JA: What troubleshooting have you tried?
Customer: really I do not know where to grandson had a Green Dot Card and I went though the steps (with help) and got my bank account set up whereby I could add money to his account at any time. I also had complete access to his Green Dot Card. In this case with Mr. Martin, I don't need that type access to his card. Just need to be able to pay him. I do have a debit card that is a company card with our bank. I just need answers and hep
JA: Anything else you want the email expert to know before I connect you?
Customer: I believe that I have explained my problem. Is there a separate routing number for wire transfers? Do you have written instructions for creating wire transfers? My email address is***@******.***
Submitted: 9 months ago.
Category: Email
Expert:  Kris Rodgers replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 9 months ago.

You are having issues wiring money into a debit card, correct?

Expert:  Kris Rodgers replied 9 months ago.

Payment for this service failed

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