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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have my email address but I have forgotten my password. I

Customer Question

I have my email address but I have forgotten my password. I only have one address. Can you resolve this problem or close my address and I will start the process over. I am 79 yrs and get confused at times but I will record the information this time. Thanks
JA: When did you last reset your username and password?
Customer: I think it was approximate 5 to 6 months ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a tablet.
JA: What troubleshooting have you tried?
Customer: None other than trying to find a phone number in order to speak with someone regarding this problem. Could not find a number but I finally reached your site. As stated previously I am old and need to cut down op my driving. So, please help me.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, just remove my email address and I will start all over again.
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me your email address please and I'll see if we can get you a new password?