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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get into my email address I forgot my password, It

Customer Question

I can't get into my email address I forgot my password
JA: When did you last reset your username and password?
Customer: It said I reset it about 50 plus days ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my phone which is broke
JA: What troubleshooting have you tried?
Customer: I've tried to call from LG support they transferred my to a voice number but I couldn't talk to email reset or recovery team?
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need to be able to get into my email ASAP
Submitted: 12 months ago.
Category: Email
Expert:  Isaac Franklin replied 12 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 12 months ago.

do you have a computer so we can try to reset your password?

Have you logged into the email successfully from a computer recently?

What does your email end in? @gmail, outlook, yahoo etc

Customer: replied 12 months ago.
Customer: replied 12 months ago.
this is a work computer I cannot allow a remote in can you just reset my password
Customer: replied 12 months ago.
Expert:  Isaac Franklin replied 12 months ago.

Let me explain how we work. Only hackers and such types are able to know who you are

and all your info when you request passwords. I can help you try to reset your password

as this is a large portion of our work with customers for gmail.

But we have to communicate back and forth with questions to do this.

If you want to continue, we need info. When you reset your gmail password, did you try to see

what your recovery options were to reset it today by going to, entering your

email address and hitting forgot password ***** see the options available?