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Hi, my name is ***** ***** welcome to JustAnswer!
When you say you're delete icon is missing, what program are we talking about here? How do you normally access your e-mail?
Also, what did Microsoft tell you?
Okay, thanks. Can you tell me what version of Outlook you're running specifically?
I was gathering information so that I could give you an accurate answer. That is part of the troubleshooting process.
But I will send your question over to customer service for a refund.