How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now
A new question is answered every 9 seconds

My husband has a Google mail account, but neither of us

Customer Question

My husband has a Google mail account, but neither of us remembers how he can get into it.
JA: Have you contacted anyone about your account?
Customer: I cannot seem to get into that without a Pin number.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: chrome
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm his google email address?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 months ago.
XP
****************
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. Do you have a phone number ending with the two digits 85? If yes, is that a cellphone or landline? And is that phone number able to receive text messages?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Also, can you click on Start -> Control Panel -> System (or System and security -> System), and confirm the Windows version it shows there?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
my cell is **************** I can receive text messages.
Expert:  Viet - Email Tech replied 9 months ago.

How about the phone number ending with the two digits 85 (not 86)? Do you recognize the phone number ending with the two digits 85?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
Windows 7
Expert:  Viet - Email Tech replied 9 months ago.

How about the phone number ending with the two digits 85 (not 86)? Do you recognize the phone number ending with the two digits 85?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
85 is husband's cell. You need to communicate with me.
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. His phone number (not yours) is on his google / gmail email account, so we need to use his phone number to verify. Do you or does he have access to his cell phone number right now? Is his cellphone able to receive text messages?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
send ti 85
Expert:  Viet - Email Tech replied 9 months ago.

What's his cellphone number?

Can I connect remotely to your computer, so I can fix your email issue directly on your computer for you?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I will accept the Secure Remote Assistance.
Expert:  Viet - Email Tech replied 9 months ago.

OK. Thank you,

Customer: replied 9 months ago.
Changed mine - send text to husbands cell ****************
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=93b75397-d358-4143-a088-52599d5f5060
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

For account security verification, Google has sent a text message to his cell. Please check his cell, and tell me the code number in the text message from Google.

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
G-802494
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. Can you please go to the Gmail.com website below:

http://www.gmail.com

, then sign in with his gmail email address, and with the password ***** and check.

- Does the above password *****?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Were you able to sign in the gmail account now?

Do you still need help with this issue and/or with anything else?

Please reply back at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

How is it going? If you'd like to, I can connect remotely to you computer and fix the gmail issue directly and quickly on your computer for you. Also, I can also fix any other computer issue if you have.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

If you still need help with the google gmail issue and/or if you need help with any other computer question / issue, please type a the box below, then click on the Send button below to communicate with me, so I can help further.

Expert:  Viet - Email Tech replied 8 months ago.

If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top of this web page, then click on Submit. Thank you very much for your patience,

Related Email Questions