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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot open up pictures sent to outlook. My wife has an

Customer Question

I cannot open up pictures sent to outlook. My wife has an old laptop and uses Windows7 and Charter.net and has no problem. This is important and has occurred ever since I went to Outlook for my e-mail. Can you help
JA: How long has this been an issue?
Customer: Ever since I got Windows 10 and was told by a computer expert to switch to outlook for my e-mails because all of my folders on Charter disappeared
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have a desktop which is relatively new and Microsoft told me to install windows 10 and this was around March of this year
JA: What troubleshooting have you tried?
Customer: Good question. I have had three technition visits and they do not know. I myself am not that computer literate to solve
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, I do not understand how to attach files from Microsoft word because it never works. Also when I reply it always goes to DRAFT and I am never sure that it eventually is sent. Today a half dozen e-mails in my In basket that I was waiting to read disappeared
Submitted: 10 months ago.
Category: Email
Expert:  John replied 10 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Just to clarify when you say outlook do you mean outlook the email service or outlook email application like outlook 2016?

Sincerely,
John

Expert:  John replied 10 months ago.

Please answer my above question so that i can help you better.

Sincerely,
John

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