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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I havent the slightest idea but some one is using my account

Customer Question

I havent the slightest idea but some one is using my account with illegal use of my paypal and I want stopped
JA: Have you contacted anyone about your account?
Customer: yes Sprint and my password ***** chbut little to none changed numerous times with little to none help with my gmail and according to a text from pay pal my acct. is being used
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on cell phone
JA: What troubleshooting have you tried?
Customer: none. I dont know much to attempt this
JA: Anything else you want the email expert to know before I connect you?
Customer: recently I turned mt cell on and had NONE phone numbers in my contacts. I have BEEN ABLE TO ADD SOME BACK
Submitted: 9 months ago.
Category: Email
Expert:  Jason Fenoglio replied 9 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 9 months ago.

I just want to make sure that I know what the issue is. Is someone using your PayPal account to make charges against it?

Customer: replied 9 months ago.
will this technician continue to connect with secure?
Expert:  Jason Fenoglio replied 9 months ago.

It looks like the payment failed. You might check to see if your information is correct on your JustAnswer account or check to see if your bank blocked the transaction.

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