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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My computor has broken and I want to acces my emails from my

Customer Question

my computor has broken and I want to acces my emails from my brothers comp how can I do this
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Do you mean my brothers
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my acer laptop
JA: What troubleshooting have you tried?
Customer: I am 65 and not very comp literate
JA: Anything else you want the email expert to know before I connect you?
Customer: as long as they speak in simple terms I should be ok
Submitted: 11 months ago.
Category: Email
Expert:  Mr.Med replied 11 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 11 months ago.

I'm sorry about the issue, what email service you are using such gmail, aol, outlook ect...?

Customer: replied 11 months ago.
hotmail
Expert:  Mr.Med replied 11 months ago.

Please open Internet explorer browser (or firefox / google chrome browser) and type www.hotmail.com

Type your email address and your password ***** click login

Let me know if you need further assistance

Thank you

Customer: replied 11 months ago.
I am not on my computer at the moment as mine has died and gone to computer heaven I just want to know if I can get into my emails from my brothers computer if so how
Expert:  Mr.Med replied 11 months ago.

Yes you can, just turn on the computer of your brother then open Internet explorer for example and login to your emails.

Customer: replied 11 months ago.
I don't know how to log in to my emails from another computor
Customer: replied 11 months ago.
I am 65 and a computer dummy
Expert:  Mr.Med replied 11 months ago.

what are the browsers that are installed on the computer of your brother ?

Expert:  Mr.Med replied 11 months ago.

I will do my best to help you sir :)

Customer: replied 11 months ago.
please explain
Expert:  Mr.Med replied 11 months ago.

what are the browsers that are installed on the computer of your brother ? (Internet explorer, Firefox or Google Chrome) "please see the attachement"

Customer: replied 11 months ago.
I think I will just give up as this is my brothers computer and I realy don't like plying around with it if I can get mine to start tomorrow I will contact you again and give you the secure remote assistace on my comp this is all to hard for me to do thankyou for trying to help me these thing scare me to death.
Expert:  Mr.Med replied 11 months ago.

Just follow these steps please :

  • Turn on the computer
  • Open Internet explorer browser
  • Type : www.hotmail.com
  • Login to your email account with your email and password

Let me know when you are available and i will gladly continue to help

Thank you

Expert:  Mr.Med replied 11 months ago.

Hello,

Do you still need help please?