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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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How do I recover my old fb account on my pc, I can use of fb

Customer Question

how do I recover my old fb account on my pc
JA: When did you last use the account?
Customer: I can use of fb on my phone I have just had my pc repaired and lost my old fb account but I accdently opened another one which I don't want
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone or pc
JA: What troubleshooting have you tried?
Customer: everything I know I can't even get into my account can't find the icon
JA: Anything else you want the email expert to know before I connect you?
Customer: no I just want my old fb account back and get rid of the new one
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

What's the make / model of your PC computer?

Also, what's the model of your phone?

- On your phone, can you tap on the 3-bar icon at the top, then scroll down near the bottom ,then tap on option Account Settings. Then tap on option General. Then do you see any email address and/or any phone number showing there?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,