How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Recently changed my password becasuse I was notified by

Customer Question

Recently changed my password ***** I was notified by Apple that my email and cell might have b een compromised.. It was. But tried to download Adobe update and was told my new password ***** invalid. . What can I do?
JA: When did you last reset your username and password?
Customer: Not sure
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: With in the last two weeks
JA: What troubleshooting have you tried?
Customer: I don't know how to do this - 75 years ol;d
JA: Anything else you want the email expert to know before I connect you?
Customer: Everything else seems to be ok
Submitted: 1 year ago.
Category: Email
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What Adobe product are you having trouble with? Adobe Flash? Adobe Acrobat or Reader?