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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have not been able to receive any emails since 5.05pm

Customer Question

I have not been able to receive any emails since 5.05pm yesterday evening
JA: Just to clarify, what email service provider are you using?
Customer: Telstra
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have it synced to both phone and tablet together with lap top
JA: What troubleshooting have you tried?
Customer: I have shut down all devices and turned them back on. I have checked the settings which do not appear to have changed
JA: Anything else you want the email expert to know before I connect you?
Customer: Dont think so because I just dont know
Submitted: 9 months ago.
Category: Email
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

On your laptop , do you use a web browser like Internet Explorer (blue E icon) or firefox , or do you use a mail program like Outlook or Windows (Live) Mail?