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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot sign into my work place gmail account and because

Customer Question

I cannot sign into my work place gmail account and because the initial alternate email that I gave upon siging up for it is no longer active. To compound the issue I also cannot remember my sign-up date, so the system is not allowing me to sign-into my work gmail account on my laptop after I signed out. My email account address is:***@******.***. I am giving the alterante email as***@******.*** and getting a code number, but it tells me there is not enough information to confirm who I am. I can receive my messages through my i-phone, can't sign-in anywhere else. Please let me know how to solve my dilemma.
JA: How long have you had this issue with your Gmail account?
Customer: Since last Thursday, when for some reason I signed out of gmail. I don't really remember why I did that.
JA: Have you installed any updates recently?
Customer: Yes I think I did, but I thought it was microsoft updates and not gmail
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Email
Expert:  Isaac Franklin replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 9 months ago.

To be clear, you can sign in on your gmail through your iphone still, correct?

If you can, do NOT sign out. Everything you need to verify you? Will be in that phone/acct

you still have access too.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 9 months ago.
OK are you part of gmail service or an indépendant group?
Customer: replied 9 months ago.
I'm confused because I see nothing about gmail. I do not want to join a service
Expert:  Isaac Franklin replied 9 months ago.

We are an outside company that handles many, many different services. google, microsoft products, malware protection

programs etc.

In short, yes, we are proficient at gmail and their technical fixes.

Customer: replied 9 months ago.
My laptop is a pc with windows 10Is this going to cost me more than 5 $
Expert:  Isaac Franklin replied 9 months ago.

I am a technician. I cannot see that side of your account, what you agreed to, etc.

Please contact customer support for all fee inquiries here;

If you decide to continue after, please reply and update me.

Customer: replied 9 months ago.
Thank you. This has never happened to before so I'm a little concerned about being vulnerable. I will follow up on my security
Expert:  Isaac Franklin replied 9 months ago.

I understand. If you want to continue when you contact them when you understand more

about how this works and are clear on what you are comfortable with,

just update this question to continue. It will come to my email and alert me.



Customer: replied 9 months ago.
Expert:  Isaac Franklin replied 9 months ago.

Thank you. Hope to hear from you either way soon.