How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

When my Skype was disconnected for security reasons I tried

Customer Question

When my Skype was disconnected for security reasons I tried to go back in without success. I tried to create a new account by erasing the old one, but cannot find the right way. When I am told I have a message with a new identification, I can't find it know where.
I have still about 30 Euro in my account.
Stranded !!!
Please help.
Siegfried Goyke
Submitted: 10 months ago.
Category: Email
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 10 months ago.

What operating system are you using on your computer? windows 7/8/10? or on a mac?

When you signed up for your skype, what email did you attach to it?

How are you 'opening' skype? by browser, outlook or an app on a phone or ipad?

Customer: replied 9 months ago.
Hj Isaac,
I was absent for one week and could use my PC. Is your information still good ?
my operating system is windows 10, attached my regular [email protected] to it
and use an Icon,browser ?, to open it.
Meanwhile I got a new Skype account with no provision to put money into it, no calls to Europe
Having two accounts, how can I access my old one ? sh2goyke..
Being a retired Buick mechanic I have not too much knowledge about PC's.
Siegfried Goyke
Customer: replied 9 months ago.
go ahead
Expert:  Isaac Franklin replied 9 months ago.

I just got in myself today. If you would like, did you want to set up a remote session for a day/time

of your choice?

I am on EST and it is Sunday, 10/30/16 - 5:18pm here.

Leave me a reply and we will go from there.


Expert:  bbao replied 9 months ago.

This is Bing, I am the expert for your remote assistance. Please click below link to start a remote assistance so I can see your screen to investigation further. Thanks.

Expert:  bbao replied 9 months ago.

Hello again, This is my 2nd link, please click below link. Thanks!

Expert:  bbao replied 9 months ago.

For some reasons the link for remote assistance session could not be found by the customer, not remote assistance session established.

Hi Isaac, please continue your investigation, probably you can ask the customer request one more Secure Remote Assistance. Good luck!

Customer: replied 9 months ago.
Hi Isaac,
I still have no Skype on my PC, in fact I made it worse by messing around myself..What can be done next ?
Siegfried Goyke
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Skype issue?

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 9 months ago.


Let me know if you were able to receive my messages.