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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I would like to have a new password. My former one is no

Customer Question

I would like to have a new password. My former one is no longer operational after speaking to one of your representatives who failed to help me
JA: When did you last reset your username and password?
Customer: I put in a temporary password ***** 15 minuyes ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use both Opera and an iPad
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Email
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

What is your email address you're trying to reset the password *****?

Customer: replied 9 months ago.
Expert:  Cody replied 9 months ago.

It appears there are no recovery options and you will need to call this number to get help to reset the password.

You do not have any account recovery options for resetting your password.

If you need help now, you can call customer service at 1-***-***-**** Monday through Friday from 8:00 a.m. to 1:00 a.m. (EST), and Saturday & Sunday from 8:00 a.m. to 10:00 p.m. (EST).

Customer: replied 9 months ago.
When can we proceed?
Customer: replied 9 months ago.
When do I put in my new password? I want to use my e-mail
Expert:  Cody replied 9 months ago.

Since there are no recovery options on the account, you will need to call the number I gave you for further assistance.

Customer: replied 9 months ago.
Cancell everything
*** ****

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