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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My emails won't come through normal email, not sure - this

Customer Question

My***@******.*** emails won't come through normal email
JA: Just to clarify, what email service provider are you using?
Customer: not sure - this was set up for by someone else - I have an email with bigpond.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on desktop computer
JA: What troubleshooting have you tried?
Customer: none - I am a novice so far as computers are concerned
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you use the @outlook.com email address or the @bigpond.com email address or both?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

What's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be available and online.

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