How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

One... apparently my computer went through an extensive

Customer Question

one... apparently my computer went through an extensive microsoft update process (it ran all night) and now my outlook contacts are empty
JA: How long has this been an issue?
Customer: Last 48 hours... I just realized the contacts were gone an hour ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Chrome onmy P/C
JA: What troubleshooting have you tried?
Customer: went to icloud to see if they were there; my iPhone seems to still have them; tried to sync the iphone through apple with no luck
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I know of
Submitted: 9 months ago.
Category: Email
Expert:  Pete replied 9 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 9 months ago.

What version of Outlook are you using?

Have you restarted the computer since the update?

have you performed any searches on the computer for the contacts?

Related Email Questions