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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I'm 80 years old...not computer literaturate. Been locked

Customer Question

I'm 80 years old...not computer literaturate. Been locked out of my e-mail
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell computer....old e mail I'm locked out of is
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Dell computer
JA: What troubleshooting have you tried?
Customer: Have letter from Outlook saying old system no longer
JA: Anything else you want the email expert to know before I connect you?
Customer: update. Trying!
Submitted: 9 months ago.
Category: Email
Expert:  Dan replied 9 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Can I have your email address again please?

Expert:  Dan replied 9 months ago.

If you can verify your email address, I will try to assist you.